Return & Refund Policy

We always try to make it right

Last updated: February 2025

1. Return & refund policy

2. Damaged or incorrect products

1. Return & refund policy

Unfortunately, we cannot accept returns on our products. Our baby formula and food items are hygienic and perishable, so they cannot be returned once they leave our warehouse. Accepting returns would compromise our products' authenticity, potentially putting other customers' safety at risk. We only sell baby food products delivered directly from the manufacturer or an authorized distributor to make sure the products are fresh and authentic.

2. Damaged or incorrect products

We take great care to ensure that all our products leave our warehouse in perfect condition. If your item arrives with minor dents or superficial creases on the packaging, please rest assured that it remains fully usable.

However, in rare cases where the inner silver packaging or the can is punctured, we consider this unacceptable damage. We will work with you to resolve the issue. If your product arrives in an unusable condition, please contact our customer service team via our help desk (see lower left corner where it says "help").

In the rare event that we mistakenly send the wrong item, we sincerely apologize for the inconvenience. Please get in touch with our customer support team, and we will promptly address the error.