For safety and hygiene reasons, we cannot accept returns once products leave our warehouse.
If you’ve ordered something by mistake, please open a helpdesk ticket and we’ll help you exchange it. Please note that once a package has been shipped, cancellations or alterations are no longer possible. To request a cancellation or change, contact us within 30 minutes of placing your order. We pack orders as quickly as possible to ensure fast delivery.
If your baby does not tolerate a formula you bought from us, we’re happy to help you find an alternative. Our support is generous — you may be eligible for store credit or even a free box to try. So don't hesitate to contact us, we're here to help you!